Terms & Conditions
1. Definitions
In these Terms and Conditions:
- "Agreement" means these Terms and Conditions together with any engagement letter or scope document signed by both parties.
- "Service" refers to the marketing consulting services offered by Mekong Axis, including the Brand Positioning Review, Marketing Planning Engagement, and Marketing Advisory Retainer.
- "Client" or "You" refers to the individual or organisation engaging Mekong Axis.
- "We", "Us", or "Our" refers to Mekong Axis Co., Ltd.
- "Deliverable" means any written document, note, plan, or report produced as part of a service engagement.
2. Acceptance of Terms
By using this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you are entering this agreement on behalf of an organisation, you represent that you have the authority to do so. Our services are available to individuals and organisations aged 18 or over.
3. Service Description
Mekong Axis provides marketing consulting services to businesses operating in or engaging with Thailand's commercial market. The scope of each engagement is defined in a written scope document agreed before work begins. Services are available in Thai and English.
Services are delivered primarily from Bangkok, Thailand. Remote engagements are accommodated where appropriate. Mekong Axis does not provide execution services (such as campaign management, creative production, or media buying) and does not manage third-party agencies on behalf of clients.
4. Engagement Scope and Changes
The scope, deliverables, timeline, and fee for each engagement are confirmed in a written scope document prior to commencement. Any changes to scope requested by either party will be agreed in writing before implementation. Where changes materially affect the timeline or cost, revised terms will be confirmed before work continues.
5. Fees and Payment
All fees are quoted in Thai Baht (THB) and are fixed as described in our published service descriptions:
- Brand Positioning Review: ฿10,500
- Marketing Planning Engagement: ฿36,800
- Marketing Advisory Retainer (six months): ฿62,900
Payment terms will be set out in the engagement scope document. Fees are due as invoiced and are non-refundable once an engagement has commenced, except as described in Section 11. We accept bank transfer and other methods agreed in writing. Late payment may result in suspension of services.
6. Intellectual Property
Upon receipt of full payment, the Client receives a non-exclusive, non-transferable licence to use Deliverables produced during the engagement for internal business purposes. Mekong Axis retains ownership of any proprietary methodologies, frameworks, or background intellectual property used in producing Deliverables.
The Client grants Mekong Axis permission to reference the engagement in general terms (e.g., "we have worked with businesses in X sector") but not to identify the Client by name or reproduce Deliverables without explicit written consent.
7. Confidentiality
Both parties agree to treat information shared during an engagement as confidential. Mekong Axis will not disclose Client information to third parties without consent, except where required by law. This obligation survives termination of the engagement.
8. Disclaimers
Mekong Axis provides professional perspective and analysis, not financial, legal, or medical advice. The outcomes of any engagement depend in part on factors outside our control, including the Client's own decisions and market conditions. We make no representations about specific commercial outcomes that may follow from implementing recommendations in any Deliverable.
This website and its content are provided "as is" without warranties of any kind.
9. Limitation of Liability
To the extent permitted by Thai law, Mekong Axis's liability to the Client arising from or in connection with any engagement is limited to the fees paid by the Client for that engagement. We are not liable for indirect, consequential, or incidental losses, including loss of profit, revenue, or business opportunity.
10. Indemnification
The Client agrees to indemnify and hold Mekong Axis harmless from any claims, losses, or expenses arising from the Client's misuse of Deliverables, breach of these Terms, or infringement of third-party rights.
11. Termination
Either party may terminate an engagement by providing written notice. If the Client terminates before a Deliverable is produced, fees already paid for completed work are non-refundable. If Mekong Axis terminates without cause, a pro-rata refund of unused fees will be provided.
We reserve the right to suspend or terminate access to our services for breach of these Terms.
12. Force Majeure
Neither party will be in breach of these Terms for any delay or failure caused by circumstances beyond their reasonable control, including natural disasters, government actions, or widespread technical failures.
13. Dispute Resolution
We will attempt to resolve any disputes informally through direct discussion. If a resolution cannot be reached within 30 days, disputes will be subject to the jurisdiction of the courts of Bangkok, Thailand. These Terms are governed by and construed in accordance with the laws of Thailand.
14. General Provisions
- Entire agreement: These Terms, together with the engagement scope document, constitute the full agreement between the parties.
- Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
- Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
- Assignment: The Client may not assign their rights under this agreement without written consent from Mekong Axis.
15. Changes to These Terms
We may update these Terms from time to time. Changes take effect from the date of publication. Continued use of our services following notification of changes constitutes acceptance of the revised Terms.
16. Contact
- Email: [email protected]
- Address: 126/3 Ratchadapisek Road, Huai Khwang, Bangkok 10310, Thailand