Privacy Policy

1. Introduction

Mekong Axis Co., Ltd. ("Mekong Axis", "we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains what data we collect, how we use it, and the rights you have in relation to it. It applies to visitors to this website and to individuals who engage with our consulting services.

We operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and relevant regional data protection principles. For enquiries related to this policy, contact us at [email protected].

2. Data We Collect

We may collect the following personal data:

• Contact information: name, email address, phone number — provided when you submit our contact form or correspond with us directly.
• Usage data: pages visited, time spent, browser type, and general geographic location — collected via analytics cookies (if consented).
• Engagement data: information shared during consulting engagements, including business context and strategic discussions.
• Communication records: email correspondence and written notes produced during active engagements.

3. Legal Basis for Processing

We process personal data on the following bases:

• Consent: for analytics and marketing cookies, and for newsletter communications where applicable.
• Contractual necessity: for processing data required to deliver a consulting engagement.
• Legitimate interests: for responding to enquiries, maintaining client records, and improving our services — where our interests do not override your rights.
• Legal obligation: where required by Thai law or regulation.

4. How We Use Your Data

• Responding to enquiries submitted through our contact form
• Delivering and administering consulting services
• Sending relevant updates about our services (where consent is given)
• Improving the content and functionality of this website
• Complying with legal obligations

5. Data Sharing

We do not sell personal data. We may share data with:

• Service providers: hosting providers, analytics services, and email platforms that process data on our behalf under appropriate agreements.
• Legal authorities: where required by Thai law or court order.

Engagement-specific information shared by clients is treated as confidential and is not disclosed to third parties without explicit agreement.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Enquiry data: up to 12 months from last contact if no engagement follows.
• Engagement records: up to 5 years following the end of an engagement, for legal and professional purposes.
• Analytics data: up to 26 months, in line with standard analytics platforms.

7. Cookies

This website uses cookies to understand how visitors engage with our content. We distinguish between essential cookies (required for the site to function) and optional analytics and preference cookies (activated only with your consent). For a full account of cookie usage, please refer to our Cookie Policy.

8. Your Rights

Under Thailand's PDPA, you have the following rights:

• Right of access: to request a copy of personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, subject to legal retention obligations.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.
• Right to lodge a complaint: with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data, including encrypted transmission (HTTPS), access controls, and regular review of data handling procedures. In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by law.

10. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us so we can arrange deletion.

12. International Data Transfers

If personal data is transferred outside Thailand — for example, to cloud infrastructure providers — we ensure appropriate safeguards are in place consistent with PDPA requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on this page with a revised "Last Updated" date. Continued use of this website following notification of changes constitutes acceptance of the updated policy.

14. Contact

For any questions about this Privacy Policy or your personal data:

• Email: [email protected]
• Address: 126/3 Ratchadapisek Road, Huai Khwang, Bangkok 10310, Thailand